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Expert Access LLC
42 Francis Lane
Little Compton, RI 02837
phone 401-635-0180
email info@expert-access.com

Testimonials

Director, ConEdison

“Thanks to the resource you provided, the workshop on Building Employee, Customer and Brand Loyalty not only met, but exceeded our expectations!  The feedback from the 300 people who attended was outstanding.  I’ll look forward to working with you in future projects.”

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Effective Intelligence™: Detect & Connect

Don’t let conflicting styles get in the way of your productivity! Effective Intelligence: Detect & Connect is a practical, fun-to-participate-in and immediately applicable program focused on giving individuals the awareness, knowledge, and tools they need to communicate more effectively and achieve desired outcomes consistently. Based on the premise that our “Preferred Thinking Style” often determines our actions, and therefore our results, this program provides an opportunity to gain insight into your own Style, how it impacts those around you and how to work with other Thinking Styles for greater success. Participants will receive a personalized profile and their results will be brought to life through discussion, interactive exercises and relevant applications.

HBDI – Herrmann Brain Dominance Instrument

Are inefficiencies plaguing your organization? Is your team losing focus? Are useful new ideas and products currently at a standstill? Herrmann International’s proven Whole Brain Thinking™ principles can help make your organization more productive, creative, and profitable. Herrmann’s Whole Brain Thinking™ methodology is the set of proven practices for cultivating the ability for individuals to act outside of their own preferred thinking styles. It can help your organization to build effective teams; create an innovative business strategy to solve a revenue problem; initiate organizational culture change; improve your decision making, problem solving, and planning skills and innovate more consistently and effectively

Interaction Styles Instrument

Leaders and team members must consistently communicate and work with people who have a variety of interaction styles. Seventy-five percent of the people we deal with are different than ourselves. It is important to be flexible and tailor speech, body language, and approach so that others become more open to listen and accept ideas. This is especially important in critical business situations, such as when you are selling, problem solving, working on a team, or providing customer service. When you can spot cues and subtle differences in the way people interact, you can effectively deal with team members, employees, peers, and customers.

Myers-Briggs Type Indicator for Personality Preferences

After more than 50 years of research and development, the current MBTI® Instrument is the most widely used instrument for understanding normal personality differences. Because it explains basic patterns in human functioning, the MBTI® Instrument is used for a wide variety of purposes

SpeedReading People

SpeedReading People® is a 1-day workshop that teaches you how to SpeedRead and SpeedReach others so that what you communicate will be clear and effective. Created by best-selling author and speaker Paul Tieger, it is the next generation of personality type training in the Jung/Myers tradition and includes access to a set of groundbreaking on-line tools with additional techniques for “getting on the same wavelength” with the people you need to influence to achieve your goals. Today’s leaders know the importance of adapting their style of communication to optimize performance and to promote retention and engagement. And salespeople know it’s essential to “speak the language” of potential customers. SpeedReading People helps you to instantly identify preferred communication preferences of others, to present ideas in ways more likely to lead to “yes”, and to deal with the natural relationship management strengths and weaknesses of others—as well as better understanding your own.

At Expert Access, we know the importance of having available the expertise and programming to quickly and effectively ramp-up your entire team for important events, such as:

  • National Sales Meetings
  • New Product Launches
  • Global Expansion and International Sales Initiatives

We know the value of "partnering" for your ongoing sales and development needs. We offer expert Sales Training and Management Development Consultants who provide valuable strategic programming and oversight that can mold and support your sales team members from date-of-hire through advanced professional development.  Our wide-reaching selection of world-class programs blend synergistically so that you can choose the best configuration for your organization's particular needs.

Building Relationship Capital

Grow your sales into a steady stream of repeat purchases from loyal customers by learning four key components that transform your role as Sales Representative into that of a "trusted advisor".   This half-day workshop shows how building quality relationships (relationship capital) can substantially increase customer loyalty and sales revenue.

Effective Brand Communication for Managers

This 1 – 1.5-day workshop is designed to provide your marketing brand managers with the tools they need to create and effectively manage brand communication in a client/agency relationship. Using dozens of real-world examples, participants will learn to:
  • Define key elements in "brand building" for both brand positioning and new product architectures
  • Develop unique brand positioning
  • Create an effective agency brief
  • Judge, react to, and improve upon agency creative work and presentations

Global Sales Summit

This 3-day summit is a universal sales leadership opportunity that teaches participants how to celebrate your company's global differences and talents, while building a "one team" concept. Participants jointly create a strategic marketing handbook through sharing and capturing best practices around the world and participate in team competitions to promote cross-organization relationships. This world-class program encourages managers to embrace new ideas for developing their sales professionals; introduces effective tools to deepen customer relationships; and provides an opportunity for your company's business units to work together to create plans for applying newly acquired learnings to their specific areas.

Increasing Sales Performance

This interactive program teaches coaching skills for sales managers through live-practice discussions and video scenarios. Provides sales managers and supervisors (field and/or inside sales) with the tools needed to: objectively and consistently set performance expectations; provide effective sales coaching; conduct meaningful progress reviews, and develop goals and action plans for successful sales performance.

Reinventing the Sales Meeting

Skip the motivational speaker and power-up your National Sales Meeting with two of our world-class ideation facilitators. In 1.5 – 2 days you can turn your National Sales Meeting into a forum for generating powerful new ideas for selling strategies, trade programs and cross-selling opportunities. Your top sales people will be truly motivated by participating in challenging ideation sessions and creating innovative new ideas for growing the business.

Sales Leadership Alignment

A 3-day, fast-paced, learning and motivational program that combines educational modules, team competition and incentives for "Big Ideas", all aimed toward increasing productivity and growth. Interaction with your organization's senior leaders along with exposure to best-in-class tools for sales planning and execution, result in a sales force that is tightly aligned around mission and strategy. This is a valuable program for "new year" kickoff or "mid-year" motivational boost.

Sales Representatives and Field Management

An in-depth program that builds on a behavioral model and takes the idea of competencies to a higher level, providing more coachable details for the supervisors and managers. This concept provides transparency to the employee about expectations for performance and supports the manager in his or her day-to-day coaching activities. Programs topics and workshops include:

  • The Behavioral Model
  • Talent Management
  • New Leader Assimilation
  • Train the Trainer

Sales Training for Global Account Managers

An online, blended learning solution for effectively training the global sales force. Based on an award-winning, scenario-based learning approach, this program maximizes classroom training time by providing prerequisite online presentation of basic concepts in an engaging and innovative way. Participants show dramatically increased knowledge and retention of content coming into the classroom. Course is available in multiple languages.

Strategy and Strategic Thinking

A one-day workshop that provides practical tools for utilizing "Strategic Thinking" as a tool for translating "strategy" in to practice. This program provides the critical foundation of definitions and concepts for thinking and acting strategically, and provides opportunity for a creative interactive discussion about breakthrough thinking. Participants apply their learnings in a case study discussion and through a Personal Business Challenge and feedback session.

Successful Selling Skills

This Consultative Selling Program is customized for content and participant skill practice. Each stage of the sales process is analyzed and detailed with "how-to" techniques and a workbook that requires the sales representative to think through each step of the process. Content covers rapport building, consultative skills, product positioning and presentation, overcoming objections, closing and customer relations.

Effective Change Implementation Requires Strategic Communications

Whether you are reorganizing your company, introducing new technology or, perhaps, merging organizations, not everyone will welcome the change.  In our experience, those clients with the most successful change management results have placed a greater value on communicating information early and continuously and communicating messages that are objective, honest, and relevant to each stakeholder impacted.

The following critical components are essential to building an effective change communication strategy:

  • Develop consistent and well-coordinated communications that begin from the inception of the project and continue through Go-Live
  • Use language and tone to build a common understanding of business goals, debunk incorrect perceptions about the change and generate excitement for the impending implementation
  • Avoid approaching communications as a "one size fits all" solution.

Expert Access consultants can help you develop messages that consistently reflect and convey a clear representation of:

  • The current and desired future state of the company
  • Business rationale for the change
  • Stakeholders who will be impacted
  • Efficient and effective communications vehicles to reach all stakeholders
  • A communications timeline that will ready the organization for Go-Live

Customize Your Communications

Customizing change messages to specific stakeholder groups helps to deflate wrong perceptionsencourage adoption, and build anticipation.  Our change management consultants can define and implement the communications strategy most appropriate for your organization by:

  • Identifying the magnitude of the change:  Who will it impact and how will it be received?
  • Reflecting your organization's cultural attitude to change:  In some organizations, change is considered a part of the culture; in others, change can send shock waves across the organization.
  • Helping you to determine ways to leverage communications to mitigate resistance:  This critical step must take place early on in the process.
  • Reinforcing Change through Communications: Learn how to use communications to promote desired behaviors and adoption.

 Our Communications Services

Expert Access consultants offer a broad spectrum of communications services to help you define and implement strategies that promote employee engagement for change initiatives, cultural transformations, corporate restructures, and other special related projects. We also develop the executive communications related to these initiatives, including:

  • Business and Communications Strategies
  • Human Relations & Employee Engagement
  • Change Management Communications
  • Technology and Cultural Transformations
  • Corporate Restructures, Mergers and Acquisitions
  • Internal Communications
  • External Communications
  • Website Design & Content
  • Graphic Design - Logos, Brochures, Business Cards
  • Marketing Collateral - Content, Design, Custom Signage and Professional Printing
  • Organizational and Corporate Branding
  • Event Management
  • Professional Foreign Language Translation/Interpretation Services

For more information about these or any of our programs or offerings, please call us or send us an email for a free, personalized consultation.

 

Building Cultural Bridges

A key consideration for today’s successful organization is its level of “cultural competency” -- a set of appropriate behaviors, attitudes, beliefs, and policies that enable a system, or individual to work effectively in cross-cultural situations. Through the use of a Culture Mapping Assessment Tool participants recognize how pre-conceptions (stereotypes) affect interactions, assignments, teamwork, creativity and productivity. Through interactive exercises and case studies, they learn how to overcome potential cultural clashes and understand the benefits of having a diverse employee population

Business Ethics

Business Ethics (BE) is a half-day workshop designed to assist employees in developing and understanding a framework with which to make ethical decisions. Used in conjunction with the company policy statements and guidelines, these personal frameworks form the foundation of ethical business decision-making. Business Ethics can be implemented as a classroom style program or online.

Microinequities – Little Things Mean a Lot

Although companies have made significant strides in ensuring fair employment practices, subtle acts of exclusion called “microinequities” continue unabated. These devaluing behaviors damage morale, frustrate retention efforts, reduce productivity, and limit team performance. Valuing behaviors have the opposite effect. By learning to value others we strengthen our organizations, promote innovation and greatly enhance productivity. Program includes videos, and innovative exercises demonstrating the link between inclusion and teamwork, innovation, and performance. Using questions, positive assertion, valuing behavior, and constructive feedback, participants discover how to bridge differences and build relationships that support successful teamwork. 

Creating a Respectful Workplace

All too often, we become accustomed to workplace behaviors that don’t support a respectful environment. Creating a Respectful Workplace a half to one-day course, focused on building awareness and skills to move organizations from compliance to a long-term strategy of inclusion. Attendees will identify attitudinal barriers and develop effective interpersonal communication skills to increase inclusive behaviors and maintain a respectful workplace. Special consideration is given to multi-cultural and gender differences.

Fair Management Practices (Manager and the Law)

Provides managers & individual contributors with an understanding of employment law as it relates to their day-to-day work life. FMPcan be implemented as a classroom style program or online.

The Global Diversity Game

The Global/Diversity Game is a successful, highly interactive training tool that uses a game board (or quiz) format to explore facts about global diversity covering Demographics, Jobs, Legislation and Society as well as how to effectively manage in a multicultural workplace. 

Advanced Diversity Management (ADM) program

ADM is a one-day program, which provides managers and supervisors with the tools to get work done through others in an increasingly multicultural environment. The skills and processes presented in ADM are effective and pragmatic. They incorporate strategies to ensure success in meeting the challenges of managing a diverse workforce. They also provide managers with practical tools for motivating and enhancing performance in an inclusive workplace. At the conclusion of the training, managers and supervisors can immediately apply their newly acquired skills and insights back on the job.

Mentoring Solutions

Your leadership pipeline has to start with people who aren’t leaders. A well- executed mentoring program is a vehicle for grooming your next generation of leaders and an important part of your human capital development. Our firms can provide a number of high-impact, mentoring platforms that can be customized to maximize your organization’s mentoring experience and ensure return on investment for your development initiatives.

Motivation…at Work! The Critical Link Between Recognition, Employee Engagement and Business Results.

Exemplary leaders know that in order to retain talent, employees need to stay motivated, and, their hearts as well as their minds need to be engaged. That’s why a recognition strategy is one of the most cost- effective tools businesses can use to deliver results and strengthen relationships with employees. In this series, participants explore the dynamics of recognition – how it can help keep people – and keep them performing at their peak. Motivation…at Work! is designed for leaders at every level of the organization, from executives to line level supervisors, who are committed to building a performance-based recognition culture that really works to deliver measurable results.

Organizational Savvy and Executive Presence: Avoiding Political Blind Spots

Corporate employees, managers, and executives, are searching for ways to hold onto their integrity while becoming more influential…more politically savvy. They need to avoid being too narrowly focused on their own facts, logic and analysis and build support for their ideas within the organization. Without political savvy, they can become blind to hidden agendas, power relationships, and politics with which decisions are sometimes made. Without political savvy they could be limiting their career opportunities or diminishing their influence and impact.

Preventing Sexual Harassment

A frequently misunderstood issue facing all businesses. It has become increasingly important to recognize the effects of sexual harassment on the individual, the department, and the company in which it occurs. It is critical that today's businesses go beyond just the legal aspects of sexual harassment. PSH can be implemented as a classroom style program or online. Delivered in either format, PSH addresses both the legal and behavioral aspects of sexual harassment to ensure an inclusive, highly productive work environment.

Religion at the Workplace: A Delicate Balance

This session is designed for all managers, supervisors and human resource administrators who need to understand and properly apply current legal obligations relating to employee rights to practice their religion at work. Highlights include legal framework; tenets of major religions and how these manifest at the workplace; freedom to practice religion at workplace, public and private; reasonable accommodations for religious beliefs, practices and observances; current “hot-button” issues.

Retaining, Managing and Motivating a Multi-Generational Workplace®

In order to bring out the best in each generation, managers will need to adjust their styles. This leadership workshop looks at the motivational factors of traditionalists, boomers, Generation X and Generation Y. 

The Transcultural Leader

Today’s international workplace and global economy requires emerging and established leaders to work effectively with people from broad and diverse backgrounds. It requires individuals who understand international customer and client needs, as well as, the needs of a multicultural workforce. Being able to work in an ever-expanding marketplace requires a different set of skills and knowledge. Leaders are now expected to move seamlessly across organizations and successfully work with people with diverse expectations. This ability to transcend one’s own frame of reference and cultural preferences is called “transcultural competency”. Transcultural competency requires individuals to understand cultural differences, to know how to withhold judgment, develop a deeper understanding of the differences and to facilitate mutually acceptable solutions 

Valuing Workforce Diversity

The face of the workforce is changing more dramatically now than ever before. Women and minorities are entering business at record rates. Many companies are having difficulties utilizing the diverse talents and perspectives of their work groups. Valuing Workforce Diversity (VWD) is a one-day workshop designed to help all employees explore the rich variety of cultural perspectives in the organization as they relate to accomplishing business goals. VWD focuses on how we view ourselves and others and how that perception affects the way employees work together. Valuing Workforce Diversity can be implemented as a classroom style program or online.

Want to Enhance Teamwork and Collaboration? Boost Your Emotional IQ!

In today’s fast-paced and ever-changing work environment, superior intellectual, technical and analytical ability is not enough. In fact, EI has been shown to be twice as important as other drivers of job performance such as IQ and technical skills. The good news is that EI can be learned and improved over time. In this workshop, participants will strengthen skills that are part of being emotionally intelligent. Activities and exercises allow for practical application of these skills.

Workplace Violence Prevention

Workplace Violence Prevention is presented as a one-day workshop designed to provide managers and individual contributors with the necessary skills to identify, prevent, minimize and eliminate aggressive and violent behaviors in the workplace. 

Workplace Violence Prevention Electives

Half-day elective workshops are recommended to address associated topic areas: Workplace Assessment; Domestic Violence in the Workplace; Proper Mail Handling Techniques; Dealing with the Public; Off Premise & Work Alone Employment; Hostility & Anger. 

Best-In-Class People: Consultants, Coaches, Speakers

Results Driven Programs: E-Learning, Workshops, Blending Learning Solutions

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